we will find out the strengths and weaknesses of sales personnel in your outlets, we will recommend measures for improvement of customer service and increase of sales
we deliver feedback immediately after each Mystery shopping is finished, you will get quick assesment directly from the Mystery Shopper
we will teach your sales personnel to offer add-on products through our PLUS 1 concept
you will know how competition reacts in case the customer wants to leave or extend the contract, how their retention processes work, and what offers they present to the customers in order to retain them
we will provide price analysis and information about current actual ‘street’ prices and discounts
we will compare the quality of service in individual outlets, and will show you the development of results over time
we will provide you with a sales quality benchmark; we will compare your company with your competition on the market
we will supply you with SPRING app for organisation of Mystery Shoppings, completion of forms and reporting of results
you will improve telephone and email communication with your customers
you will get feedback on services of delivery companies that you use for delivery of shipments to your customers
evaluation of service quality
comparison with competition
increase of add-on sales
increase of sales through competitions
a company is the mystery shopper
collection and reporting of results
„I would like to thank Market Vision ltd. for their excellent work on creating and conducting a Mystery Shopping project in the Czech and Slovak Republic.
Our three-year cooperaton is on top level. Their professional execution and outputs from Mystery Shopping have been helping us to meet our objectives over the long-term, primarily in the area of customer satisfaction.“
„After several years of cooperation with Market Vision and previous experiences with other agencies conducting Mystery Shopping, I find their greatest assets to be flexibility and professional approach.
Market Vision staff are always able to fully accommodate to our needs and demands. They react flexibly while working on a project and come up with their own ideas. They deliver outputs that correspond to our quality expectations and meet our deadlines.
Generally, I see our cooperation more as a relationship between two partners than between a client and a supplier.“
„We have been doing Mystery Shopping together with colleagues from Market Vision both in our and competing branches over the last three years. We are very happy with the cooperation; the agency always carefully studies the assignment and looks for the best way to carry out their task.
When preparing a proposal they always make sure that the project is feasible and point out potential problems which may arise. They proactively look for manageable solutions.
The execution is done quickly and effectively, any non-standard situations that may arise are dealt with immediately. We especially value the application Spring as a clear way of reporting and storing records from conducted visits.“