we will find out the strengths and weaknesses of sales personnel in your outlets, we will recommend measures for improvement of customer service and increase of sales
we deliver feedback immediately after each Mystery shopping is finished, you will get quick assesment directly from the Mystery Shopper
we will teach your sales personnel to offer add-on products through our PLUS 1 concept
you will know how competition reacts in case the customer wants to leave or extend the contract, how their retention processes work, and what offers they present to the customers in order to retain them
we will provide price analysis and information about current actual ‘street’ prices and discounts
we will compare the quality of service in individual outlets, and will show you the development of results over time
we will provide you with a sales quality benchmark; we will compare your company with your competition on the market
we will supply you with SPRING app for organisation of Mystery Shoppings, completion of forms and reporting of results
you will improve telephone and email communication with your customers
you will get feedback on services of delivery companies that you use for delivery of shipments to your customers
evaluation of service quality
comparison with competition
increase of add-on sales
increase of sales through competitions
a company is the mystery shopper
collection and reporting of results