We transform information into business. We help our clients to know their market better and to improve relationships with their customers in order to increase their sales figures.
„Our insurance company has been working with Market Vision for some time already. It was one of the ‘trusted’ agencies recommended to me by my predecessor when I joined the insurance company.
In the area of insurance market monitoring they are definitely one of the best agencies on the market and that was also the reason why we extended our cooperation from ad hoc surveys to more in-depth cooperation.
I positively evaluate our mutual cooperation and welcome their effort to accommodate to individual needs of their customers.“
„We have been cooperating with Market Vision for six years.
Cooperation with Market Vision helps us to improve our ways of communication and to design our product so that our clients are more satisfied with it. This is a very important area for us and thanks to long-term cooperation with Market Vision we have made a significant progress.
We consider Market Vision to be innovative and flexible; they can always accomodate to our demands and needs.“
„Market Vision is one of the best agencies in the areas of Mystery Shopping and market monitoring I have encountered.
If you are one of the companies which are far away from their customers and you can only work with hypotheses or assumptions of what is really going on with your customers at the point of sales, then Market Vision people are the right partners who will help you map the actual situation from the customers’ viewpoint. They will draw your attention to crucial problems which are often very hard to see from the headquarters, and recommend solutions.
They can also provide you with insight into your own or partner sales network or into operations of the departments dealing with information provision or customer service.
I can see that Market Vision try hard to understand the objectives of their clients and strive to provide added value. Their outputs focus on ‘what else can be improved’ instead of being a repressive tool focused on ‘what is done badly’. Even though it is important to acknowledge the weaknesses too.“
„During our long-term cooperation, Market Vision agency has proven that they are real experts not only in the area of quantitative and qualitative analysis, but also in areas which are equally important – Mystery Shopping and Competitive Intelligence.
This agency has done regular monitoring of the telco market for us, which we use as one of our main sources of information about marketing activities of our competitors, not only in the Czech Republic but also in Slovakia.
Projects based on Mystery Shopping enable us not only to gain feedback on services provided to our customers, but also to fine-tune them so that they are more attractive for our customers.“
„I would like to thank Market Vision ltd. for their excellent work on creating and conducting a Mystery Shopping project in the Czech and Slovak Republic.
Our three-year cooperaton is on top level. Their professional execution and outputs from Mystery Shopping have been helping us to meet our objectives over the long-term, primarily in the area of customer satisfaction.“
„After several years of cooperation with Market Vision and previous experiences with other agencies conducting Mystery Shopping, I find their greatest assets to be flexibility and professional approach.
Market Vision staff are always able to fully accommodate to our needs and demands. They react flexibly while working on a project and come up with their own ideas. They deliver outputs that correspond to our quality expectations and meet our deadlines.
Generally, I see our cooperation more as a relationship between two partners than between a client and a supplier.“
„We have been doing Mystery Shopping together with colleagues from Market Vision both in our and competing branches over the last three years. We are very happy with the cooperation; the agency always carefully studies the assignment and looks for the best way to carry out their task.
When preparing a proposal they always make sure that the project is feasible and point out potential problems which may arise. They proactively look for manageable solutions.
The execution is done quickly and effectively, any non-standard situations that may arise are dealt with immediately. We especially value the application Spring as a clear way of reporting and storing records from conducted visits.“
„We would like to formally acknowledge our relationship with Mystery Shopping Agency Market Vision dating from 2005. Market Vision is performing for us Mystery Shopping projects as a subcontractor that has significantly helped to serue our clients.
We are very satisfied with the pragmatic approach and the professional seruices provided by Market Vision. Their quick response to our new initiatives helped us a lot.
It is a pleasure for me to recommend Market Vision to anyone who needs professional services in the field of marketing research.“
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