References

"During many years of co-operation, Market Vision proved that they were true experts in Mystery Shopping and Competitive Intelligence. Thanks to mystery shopping projects we can get feedback on the services we provide to our customers. We can also tune them further to make them even more attractive for our customers."
T-Mobile Czech Republic

"After many years of co-operation with Market Vison s.r.o., and having gained previous experience with other agencies involved in mystery shopping, I would say the greatest advantages of Market Vision are flexibility and professionalism. The agency has always been able to fully adapt to our requirements and needs. They react flexibly and contribute their own ideas during a project implementation. The outputs are delivered in the time and quality as required. Personally, I view our co-operation as interaction between equal partners, rather than a buyer-supplier relationship."
Vodafone

"We have a long-term cooperation with Market Vision involving mystery shopping and competitive intelligence projects. Market Vision supplies us with information on the banking market, which is one of the resources used by Česká spořitelna to support decision-making in a competitive environment."
Česká spořitelna

"I see the greatest advantage of Market Vision in their wide experience, they are able to make useful recommendations and proposals. This eliminates painful trial and error during the road towards defining the new measurements. Great flexibility in solving particular issues emerging during the mystery shopping visits represents another strength of Market Vision."
Raiffeisenbank

"The insurance market is a very special market in our country. As this market contains a great variety of products that are difficult to compare, we co-operate with Market Vision. We see Market Vision as an expert in the field of competitive intelligence and mystery shopping."
Česká pojišťovna

"Working with Market Vision was a display of true professionalism. The prepared and launched the project exactly to our required time schedule, and delivered the outputs in above standard quality."
Axa

"Market Vision worked for our projects that covered a large area of scope and placed high requirements on organisational resources, based on our needs at the time. Project implementation and delivery of outputs was done in line with the agreed timeline, communication and feedback to our comments has always been flawless. We can confidently recommend Market Vision."
Intersport ČR

"We have implemented a one year long mystery shopping programme in the Czech Republic and Slovakia. Continuous mystery shopping in our stores provided us with a wealth of useful information and stimuli to develop customer care, an area which is very important in the luxury footwear retail business. Market Vision helped us to set up mystery shopping for our stores, they always reacted flexibly to our requirements and delivered results that we could work with."
Salamander

"We are a mystery shopping agency specialized in the automotive segment in Germany. Our projects in the Czech Republic are carried out by Market Vision. Among others there is shopping programme for a German car maker that is done on a regular basis. We really appreciate the reliable work and the good cooperation with Market Vision. The project and quality management great, timings are binding and the support even bigger than requested. We are looking forward to continue our cooperation for a long time."
an automotive partner in Germany

"Despite the fact that our Central-European division of H-D has only been working with Market Vision for a relatively short period, we are very satisfied with their professional attitude. Mystery Shopping in their hands became a true and quality sales tool for all our regional dealers."
Harley-Davidson

"The customer is the most valued visitor in our premises... To be true to this maxim, we must permanently improve the sales process. Mystery shopping provides us with great contribution for this. Last year, Market Vision offered us a training course as a follow-up to the results of mystery shopping, which we accepted with great pleasure. The course was excellent."
Best

"Mystery shopping to test sales skills of staff is a very valuable tool for SCONTO used to improve the quality of customer service, and by this route, customer satisfaction. Mystery shopping carried out for us by Market Vision serves to check and compare individual sales staff members, but acts also as a tool to manage sales staff, including the management of training efforts. Regular mystery shopping targeted at each salesperson of a client is an objective measure of behaviour, and completes our picture of true performance We found that mystery shopping carried out by Market Vision for SCONTO Nábytek has been done with high professionalism and the standards of this supplier meet the needs and requirements of our company. I am very positive in my assessment of working with Market Vision for almost two years."
SCONTO Nábytek

"It’s been more than 2 years that Maket Vision conduct visits and we are more than satisfied with their work quality. The contact is easy and professional."
Cartier partner