Mystery shopping

Mystery shopping is our core business, not just one of many method used for research.

The complete output from mystery shopping visits implemented are available on-line. We shall adapt the reporting to the needs of your project.

The reporting includes detailed information from visits, a comparison of stores based on indices, printing outputs in PDF format and setting various access rights.

We compare project outputs with a competitive benchmark.

Find out how your sales force and sales processes compare to the industry average.

Are you considering mystery shopping projects encompassing more countries? Make use of our experience.

We have independent branches in the Czech Republic and Slovakia and a network of permanent partners in the other neighbouring countries.

During the last three years we have carried out more than 35 000 mystery shopping visits, working on many various projects in the Czech Republic and Slovakia.

Each industry has its own specific features. Thanks to our expertise from various industries obtained during the last 10 years, we can plan and implement a project so that your return on your investment is maximised.

We will advise you how to leverage the output from mystery shopping to improve the performance of the sales network.

We can provide a comprehensive solution including: design of the mystery shopping programme, implementation in the sales network, reporting of results, expert consulting, follow-up.

Audio recordings serve to facilitate follow-up coaching and analysis.

We can advise you regarding the legal aspects of taking audio recordings, and how to communicate about such programmes within the sales network.

Detailed supervision of the work of our mystery shoppers ensures relevancy, quality and reliability of the output.

We will be pleased to discuss with you our system of quality assurance applied to the work of our mystery shoppers and our outputs.

We have the largest network of trained mystery shoppers.

They comprise more than 1400 people across the entire Czech Republic and Slovakia. The risk of disclosure of the true identity of our mystery shoppers is therefore minimal.

We select trained shoppers with a profile corresponding with that of your real customers for the needs of individual projects. Within the network we have created sub-groups specialising in particular industries (banks, insurance, automotive, retail, etc.)

We adhere to internationally recognised rules in our mystery shopping projects.

We shall enrich your projects by our know-how acquired due to our membership in the MSPA.

We are the first mystery shopping agency in the Czech Republic that became a member of this renowned international association. We aim to raise awareness about the Mystery Shopping Providers Association on the Czech and Slovak market.

We provide our services to renowned Czech, Slovak and international companies. We are delighted by their trust and long-term co-operation.

Individual references are shown in a separate tab. We will be pleased to provide other references from your industry.